Cancellation & Refund Policy

Note: This Cancellation & Refund Policy applies only to paid services (₹10 – ₹1,000). Free services and complimentary resources provided by PrimeMOS™ are not covered under this policy, as no financial transaction is involved.

1. No Cancellation Policy

Due to the nature of our digitally delivered services, all sales are final. Once a paid service has been initiated, cancellations are not permitted.

• Immediate Activation: Services begin immediately upon payment to ensure rapid delivery of training modules, technical interview readiness, and resume reviews.
• All Sales Final: Due to the low-cost nature of our career services (₹10 to ₹1,000), bookings cannot be cancelled, paused, or rescheduled once confirmed.
• Client Commitment: Clients are expected to utilize the booked slot or training material within the designated timeline provided at the time of confirmation.

2. Refund Policy

Refunds are strictly restricted and issued only under exceptional circumstances. We evaluate every situation individually to ensure fairness to both clients and our service team.

• Case-by-Case Evaluation: Any refund request must undergo careful consideration and formal discussion between the service provider and the client before any determination is made.
• Mutual Agreement: We aim to resolve discrepancies fairly and transparently. However, refunds remain at the sole discretion of management, taking into account resources already consumed and services already rendered.
• Proof of Issue Required: Where applicable, clients must provide reasonable evidence (e.g., technical failures or service non-delivery) to support a refund request.

3. Payment Channel Notice

PrimeMOS™ Research & Solutions does not process payments directly through this website. All paid services are transacted exclusively through verified email or WhatsApp communication channels.

If you are asked to pay through any unofficial channel or third-party link not communicated directly by our team, please treat it as fraudulent and report it immediately.

4. Contact Support

For urgent queries regarding your career package, billing concerns, or to initiate a formal refund discussion, connect directly with our team via:

• Email: PrimeMOS.research@gmail.com
• WhatsApp: +91 80198 47793
• Phone: +91 98499 25593

5. Additional Clarifications

• Free Services Excluded: This policy is exclusively applicable to paid services. Free guidance, complimentary resources, community interactions, and open access content remain freely accessible and are not subject to any payment, cancellation, or refund considerations.
• Affordable Pricing Philosophy: Our pricing model (₹10 – ₹1,000) is intentionally maintained at minimal costs to ensure maximum accessibility for students and early-career professionals. This pricing structure is reflected in the strict no-cancellation approach.
• Policy Updates: PrimeMOS™ reserves the right to update this Cancellation & Refund Policy at any time without prior notice. Continued use of our paid services constitutes acceptance of the latest policy.
• Grievance Resolution: We are committed to resolving all service-related concerns promptly and professionally. Your trust in PrimeMOS™ is our priority, and we encourage open communication for any concerns.